Official Documents

Privacy Policy ubett — Data Protection Malaysian Players Our Top Priority

Ubett takes your privacy protection very seriously. This document transparently explains how we collect, use, store, and protect your personal data in accordance with Malaysia's Personal Data Protection Act 2010.

256-bit SSL Encryption PDPA 2010 Compliant No Data Sales
Last Updated: 1 January 2026  |  Version: 2.4  |  Applicable to all ubett platform users.
§1 Introduction §2 Data Collected §3 How We Use Your Data §4 Data Sharing §5 Data Security §6 Cookies & Tracking §7 Your Rights §8 Data Retention §9 Policy Amendments §10 Contact Us

Your Privacy Matters

At ubett, we understand that your personal data is highly valuable and sensitive. The trust you place in us when you register and play on this platform is something we never take lightly.

This Privacy Policy clearly and transparently explains all aspects of how your personal data is handled at ubett — from how it is collected, what it is used for, and how it is protected, to the rights you hold as the owner of that data.

1Introduction and Scope of This Policy

This Privacy Policy ("Policy") is published by ubett ("we", "our platform") and applies to all users who access the ubett website, use the ubett mobile app, or use any of the services we offer.

This Policy is prepared in compliance with the requirements of Personal Data Protection Act 2010 (PDPA) Malaysia and internationally recognized standards. As a platform serving Malaysian users, we are committed to complying with all applicable data protection laws.

By using ubett's services, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree, please discontinue use of our platform.

💡 Important Note: This Policy only covers data collected directly by ubett. It does not extend to the privacy practices of third-party websites or services you may access through links we provide.

2Types of Personal Data We Collect

Ubett collects various types of personal data depending on how you interact with our platform. Below are the main categories of data we collect:

Data Category Examples of Information How We Collect
Identity Data Full name, MyKad/Passport number, date of birth, gender Account registration, KYC process
Contact Data Email address, phone number, residential address Registration, profile updates
Financial Data Bank account number, deposit and withdrawal transaction history Payment processing
Activity Data Game history, betting records, account activity patterns Automated platform usage
Technical Data IP address, device type, operating system version, browser type Automated platform access
Communication Data Support chat records, emails to our team, complaints Customer service interactions
✅ Minimum Commitment: ubett only collects data that is strictly necessary for the stated purposes. We do not collect excessive data that is irrelevant to the services we provide to you.

3Purposes for Using Your Personal Data

The personal data we collect is used for the following lawful purposes, which have been disclosed to you:

  • Account Management: Creating, verifying, and managing your user account at ubett.
  • Transaction Processing: Processing deposits, withdrawals, and all financial transactions securely and accurately.
  • Legal Compliance: Complying with KYC, AML, and other applicable legal and regulatory requirements.
  • Platform Security: Detecting, investigating, and preventing fraud, hacking, and suspicious activity.
  • Customer Support: Providing technical support and resolving disputes effectively.
  • Service Improvement: Analyzing usage patterns to improve the overall user experience.
  • Related Communications: Sending important notices related to your account, security, or service changes.
  • Responsible Gaming: Monitoring play patterns to identify and assist players who may be experiencing gambling-related issues.
📢 Marketing: ubett will only send you marketing communications if you have given explicit consent. You may withdraw this consent at any time through your account settings or by contacting our support team.

4Data Sharing with Third Parties

Ubett never sells, rents, or trades your personal data to third parties for marketing or other commercial purposes. However, your data may be shared in the following limited situations:

  • Payment Service Providers: DuitNow, FPX, Touch 'n Go, GrabPay, and other e-wallet providers required to process your transactions.
  • Game Providers: Minimum information required to access games from ubett's licensed providers.
  • Identity Verification Services: Third-party KYC providers integrated with our platform for identity verification purposes.
  • Legal Authorities: Regulatory authorities, law enforcement agencies, or courts when required by law.
  • Cloud and Infrastructure Services: Technical infrastructure providers supporting ubett platform operations, subject to strict confidentiality agreements.

All third parties receiving your data are required to comply with data protection standards equivalent to or higher than those we practise at ubett. Data processing agreements are signed with all third parties that handle our users' data.

5Data Security Measures at ubett

Protecting your personal data is among ubett's highest priorities. We continuously invest in the latest security technologies and procedures to keep your data safe:

  • 256-bit SSL Encryption: All data transmitted between your device and ubett servers is protected by industry-standard 256-bit SSL encryption.
  • Stored Data Encryption: Sensitive data including financial information and KYC documents is stored in encrypted format on our servers.
  • Two-Factor Authentication (2FA): An additional security layer available to all ubett accounts to prevent unauthorized access.
  • 24/7 Monitoring: The ubett security team monitors the platform infrastructure around the clock to detect any suspicious activity.
  • Internal Access Controls: Access to user data among ubett staff is strictly limited based on the need-to-know principle.
  • Periodic Security Audits: Penetration testing and security audits are conducted periodically by independent cybersecurity firms.
⚠ Shared Responsibility: While ubett implements best-in-class security measures, you also play an important role in protecting your account. Please use a strong password, enable 2FA, and never share your login details with anyone.

6Cookies, Tracking and Similar Technologies

Ubett uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device when you visit our website.

Types of Cookies We Use:

  • Essential Cookies: Required for core platform functions such as login and user sessions. Cannot be disabled.
  • Preference Cookies: Storing your preferences such as language and time zone.
  • Analytics Cookies: Helping us understand how users interact with the platform for improvement purposes.
  • Security Cookies: Used to detect and prevent fraudulent activity and to protect the integrity of your account.

You can manage or delete cookies at any time through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the ubett platform.

7Your Rights Regarding Personal Data

As a data subject under Malaysia's PDPA, you have the following rights regarding your personal data held by ubett:

Right to Access

Requesting a copy of the personal data we hold about you within 21 business days.

Right to Rectification

Requesting correction of inaccurate or incomplete data via profile settings or support.

Right to Object

Objecting to the processing of your data for direct marketing purposes at any time.

Right to Data Portability

Requesting your data in a machine-readable format for transfer to another platform.

Right to Erasure

Requesting data deletion under certain circumstances, subject to legal data retention requirements.

Right to Restriction

Requesting a restriction on the processing of your data while a dispute or review is in progress.

✅ How to Submit a Request: To exercise any of the above rights, contact the ubett privacy team via Live Chat or our support email. All requests will be acknowledged within 3 business days and resolved within 21 business days.

8Data Retention and Deletion

Ubett retains your personal data only for as long as necessary to fulfil the purposes stated in this Policy or as required by law:

  • Active Account Data: Retained for as long as your account is active and for up to 7 years after account closure for legal compliance purposes.
  • Financial Transaction Records: Retained for a minimum of 7 years in line with AML and financial reporting legal requirements.
  • KYC Documents: Retained for 5 years after the business relationship ends in accordance with PDPA and AMLA requirements.
  • Log and Security Data: Retained for 2 years for security incident investigation purposes.
  • Support Communication Records: Retained for 3 years for reference and dispute resolution.

Once the defined retention period expires, data will be securely deleted or anonymised using approved procedures. Secure deletion ensures data cannot be recovered once the process is complete.

9Amendments to This Privacy Policy

Ubett reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or the services we offer.

When significant changes are made to this Policy, we will:

  • Updating the "Last Updated" date at the top of this document.
  • Sending email notices to all registered members at least 14 days before changes take effect.
  • Displaying clear notices on your account dashboard when you log in.

Continued use of the ubett platform after changes take effect constitutes your acceptance of the updated Policy. The latest version of this Policy is always available on the ubett website.

10How to Contact the ubett Privacy Officer

If you have any questions, concerns, or wish to exercise your rights regarding this Privacy Policy, please contact the ubett Data Protection Officer (DPO) through the following channels:

  • Live Chat: Stay within the ubett platform — the fastest option for an immediate response.
  • Email: [email protected] — for written enquiries requiring ongoing reference.
  • Response Time: All privacy enquiries are responded to within 3 business days.
📋 Complaints to Authorities: You have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia if you believe your personal data has been handled improperly by ubett.

Data Protection

Six Layers of Privacy Protection at ubett

Your privacy is protected by multiple layers of integrated technical security measures and procedures across the ubett platform.

End-to-End Encryption

All communications between your device and ubett servers are protected by 256-bit SSL encryption — the same standard used by major banks in Malaysia.

Malaysia PDPA Compliance

Ubett operates in full compliance with Malaysia's Personal Data Protection Act 2010, ensuring your rights as a data subject are legally protected.

No Data Sales

Ubett has never and will never sell, rent, or trade your personal data to third parties for any marketing or commercial purpose.

Strict Access Controls

Access to user data among ubett staff is strictly controlled — only staff who require the data to carry out their duties are permitted to access it.

Minimum Data Collection

Ubett practises data minimisation — we only collect data that is strictly necessary to provide our services to you, nothing more.

Independent Security Audit

Ubett's data security infrastructure and practices are regularly audited by independent cybersecurity firms to verify compliance and identify vulnerabilities.


🔒

Your Data Is Safe With ubett — Join Us with Full Confidence

Ubett protects your privacy with state-of-the-art encryption, full PDPA compliance, and a commitment to never selling your data. Play safely and with confidence.

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